The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
*please request proof of receipt if posting
CCTV & Wirefree Alarms info
call Tom 07588 83 92 93
Other enquiries call Les 07774 47 37 80
Email les@alertssecurity.co.uk
Read our
Privacy Policy / Complaints Policy
Alerts Security Installations Limited
2 Holeyn Hall Cottages
Heddon On The Wall
Newcastle Upon Tyne
NE15 0HY
Company No: 4185436 Registered in England & Wales
VAT No: 405 0268 35