Privacy Policy 

This Site is owned by Alerts Security Installations Ltd, whose registered office is 2 Holeyn Hall Cottages, Heddon On The Wall, Newcastle Upon Tyne, NE15 0HY

WHEN WE COLLECT INFORMATION

• When you let us know you are interested in our services 

• When you give us any information via our website, in writing, face to face, social media conversations, or over the phone (our calls are not recorded).

• When you make a complaint.

HOW WE COLLECT YOUR INFORMATION

• When you fill in a form via our website

• When you email us

• When you telephone us

• When you talk to us face to face

• When you send us information through the post

• When you fill in our annual service request form

WHAT INFORMATION DO WE COLLECT?

• Name, email address, telephone number

• Postal address

• Code for CCTV for remote repairs

• Direct debit details

HOW WE PROTECT YOUR INFORMATION

• Our Laptop & Desktop have up to date virus and firewall protection

• Our Database is password protected

• Any paperwork is secured under lock & key

• Our premises is fully alarmed

HOW WE USE YOUR INFORMATION

We gather this information to enable us to provide you with a product or service, to allow us to process your payments, or improve our Site and the products and services we offer. The relevant information is also used by us, to communicate with you on any matter relating to the provision of products or services or in general, for example by direct mail. We may also wish to provide you with information about special features on our website or any other service or product we think may be of interest to you. If you would rather not receive this information, please send an e-mail to les@alertssecurity.co.uk

WHO ELSE HAS ACCESS TO YOUR INFORMATION

Alerts Security Installations Ltd will never sell or pass on your information to any third parties for their marketing purposes. We only share your details with the bank to process payments.

HOW LONG DO WE RETAIN YOUR INFORMATION FOR?

Alerts Security Installations keep your information until you no longer have a service agreement with us or if you ask us to delete the information.

Any bank details are deleted as the payment is processed.

VISITING THIRD PARTY WEBSITES

This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, we recommend you read the privacy policy of that website before sharing any personal data.

COOKIES

Like most websites, Alerts Security Installations Ltd’s website uses cookies. Cookies are simple text files that improve your internet browsing experience. They allow you to save preferences, shopping baskets and login details, help you to navigate between pages more efficiently and allow websites to recognise you as a returning user. The cookies on our website provide us with information on how anonymous visitors find and use our website. They also allow login areas and shopping carts to function properly.

This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Visiting www.allaboutcookies.org will provide information on settings within your browser as well as other useful information on cookies.

Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.

If you continue using this Site we will assume that you are happy to receive all cookies and similar technical tools from this Site and reserve the right to amend, remove or add new cookies and similar technical tools at any time.

If you would like to disable and or prevent any cookies from this Site from being saved in your browser, then please follow the links below or consult with your internet browser provider.

General cookie management resources

• www.allaboutcookies.org/manage-cookies

• www.youronlinechoices.com/uk

Browser specific cookie management resources

• Internet Explorer

• Google Chrome

• Mozilla Firefox

• Safari

YOUR INDIVIDUAL RIGHTS

The GDPR has put you in control of how companies like us, use, retain and delete your personal information.

You have the right to:

• Be informed as to how your data will be used.

• Access the information we hold about you.

• Update or amend the information we hold about you if it’s wrong.

• Change your consent and communication preferences at any time.

• Ask us to restrict the processing of your personal information if there is a disagreement about it’s accuracy or legitimate use.

• Ask us to remove your personal data from our records

• Request an electronic copy of your data to be sent to you or another organisation.

• Challenge any decision where we have taken some automated decisions in relation to your personal information. For example, recruitment.

• Raise a concern or complaint to how your information has been used.

CONTACTING US

If you have any questions regarding this Privacy Notice please contact Les McCabe the Data Manager at:

Alerts Security Installations Ltd, 

2 Holeyn Hall Cottages, Heddon On The Wall, Newcastle Upon Tyne, NE15 0HY

Email les@alertssecurity.co.uk